Trailhead Shuttles | Trans-Canyon Shuttle

Trans-Canyon can help you plan your trip to the Grand Canyon! With shuttles conveniently scheduled from Phoenix Sky Harbor International Airport (PHX) and Las Vegas Harry Reid International Airport (LAS) to both the South Rim and the North Rim of the Grand Canyon National Park. Skip the hassle of renting a car and hop on our airport shuttles to the Grand Canyon. Our stops include:

South Rim

Williams
Valle
Tusayan
Grand Canyon Village
Grand Canyon Village (Bright Angel Lodge & South Kaibab Trailhead)Phoenix Sky Harbor International Airport (PHX)
Las Vegas Harry Reid International Airport (LAS)

North Rim

Kaibab Lodge
Jacob Lake
Kanab
Las Vegas Harry Reid International Airport (LAS)

Reservation Changes & Cancellation Policy

Customer Initiated Reservation Changes or Cancellation Requests

Advance Reservation Changes or Cancellations Requests:
If a customer cancels or requests to change a shuttle reservation more than two weeks before the scheduled departure date, they may be eligible for rescheduling or for a credit toward a future Trans-Canyon Shuttle service, contingent upon availability, less any applicable booking or service fees.
Cancellation or change requests made within two weeks of the scheduled departure date are not eligible for a credit.
Customers may consider obtaining trip insurance to cover relevant travel costs or contingencies.
How to Request to Cancel or Change a Booking:
All cancellations or modification requests must be submitted via email to info@trans-canyonshuttle.com.

Missed Shuttle Penalties

Passengers who are not ready to check in at their designated pick up location and scheduled pick-up time:
Will incur a late fee of at least $25 (but no more than the cost of the fare) if delayed by 5 minutes or less and still able to be picked up at the discretion of Trans-Canyon Shuttle
Will incur a late fee of at least $50 (but no more than the cost of the fare) if delayed by more than 5 minutes and still able to be picked up at the discretion of Trans-Canyon Shuttle.
Will have to book a new reservation if arriving after their shuttle has already departed the designated pick-up location at the scheduled pick-up time.

No Refunds

Strict No Refunds Policy:
Trans-Canyon Shuttle does not issue refunds for cancellations initiated by the customer at any time or for any reason. Operator initiated cancellations may result in a credit for the customer that can be applied toward an eligible future Trans-Canyon Shuttle reservation.
No refunds will be issued unless required by applicable law or regulatory authority and in accordance with Trans-Canyon Shuttle’s Terms of Use.

Cancellations by Trans-Canyon Shuttle (Operator)

Trans-Canyon Shuttle reserves the right to delay or cancel service when, in the sole judgement of Trans-Canyon Shuttle, such action is warranted. Reasons for such delay or cancellation can include, but are not limited to:
Inclement weather (snow, ice, heavy rain, flash floods, extreme winds)
Road closures, hazardous road conditions, or park closures
Mechanical issues, safety concerns, or other unforeseen events beyond Trans-Canyon Shuttle’s control
Shuttle delays are not eligible for credit
In the event Trans-Canyon Shuttle cancels service for any reason customers will be offered a service credit equal to the value of the unused portion of their booking, which may be applied toward an eligible future reservation.
Service credit terms:
Service Credits will be valid for 18 months from the original booking date, or as otherwise noted, and may be used toward any comparable Trans-Canyon Shuttle service subject to availability.

Force Majeure/Unforeseen Events

Trans-Canyon Shuttle shall not be liable for any failure to perform its service obligations, where such failure is caused by circumstances beyond its reasonable control. These include, but are not limited to: Acts of God, severe weather, natural disasters, government actions, road closures, trail closures, National Park or Forest closures, or other force majeure events.
In such cases, Trans-Canyon Shuttle may offer a conditional credit for future travel.

Consumer Law & Fair Dealing

This Terms of Service policy is intended to be consistent with Arizona consumer protection principles. Under the Arizona Consumer Fraud Act, A.R.S. 44-1521 et se., businesses must avoid deceptive or unfair practices in advertising and executing their service and cancellation terms.
Please note: Arizona state law does not generally prescribe specific refund policies for private transportation services, but any terms offered to customers must be clearly disclosed at the time of booking and honored as stated.

Policy Disclosure & Agreement

By making a reservation with Trans-Canyon Shuttle, customers acknowledge that they have read, understood, and accepted this Rescheduling & Cancellation Policy.
This policy may be updated from item to time without notice. Current Terms of Use are posted on our website and apply to all bookings.