A white van is parked on the side of the road.

faqs

Grand Canyon Hiker Shuttle: FAQs and Important Information

  • Where is the check-in point? What time should I be there?

    When you arrive for check-in, it means you are ready to go. The car has already been parked, you have your drink, and you’ve visited the restroom. 


    North Rim: The North Rim has two check-in points:

    • 11 AM and 7 PM in front of the Kaibab Lodge (outside the park)
    • 11:31 AM and 7:31 PM in front of the Jacob Lake Inn (outside the park)

    South Rim: The check-in points on the south rim are:

    • 11 AM and 7 PM at Grand Canyon Railway & Hotel in Williams
    • 11:34 AM and 7:34 PM at Grand Canyon Inn in Valle
    • 11:56 AM and 7:56 PM at Red Feather Lodge in Tusayan
    • 12:11 PM and 8:11 PM at Bright Angel Lodge in Grand Canyon Village

    Please check to be sure you are on the correct time zone. Arizona does not change clocks to observe Daylight Savings Time. During the summer months when Daylight Savings Time is in effect, Arizona shares Pacific Standard Time. In the fall, Arizona shares Mountain Time.


  • Will I have to pay two entrance fees, one at the North Rim and one at the South Rim?

    No. When you enter the park initially, you will need to pay an entrance fee of $8 for every passenger on the shuttle that is over 16 years old. It is important that you keep record of your booking , as this will allow you to re-enter the Park (North and South Rims) on the Trans-Canyon Shuttle for a period of seven days.

  • Will there be a rest stop en route?

    There will be a 30-minute stop in Cameron, which is about half way from the start point to the end point.

  • Can I book at the last minute?

    If you are making a reservation within 24 hours of travel time, please call our Reservation Center to check availability. Our phone number is 928-638-2820.

  • What is your Refund Policy?

    Trans-Canyon Rim-to-Rim Shuttle Passenger Cancellation Policy


    • Cancellations up to 15 days prior to a booked reservation date will receive a full refund, less a $10 service fee per passenger.
    • Cancellations between 14 days and 48 hours prior to a booked reservation date will receive a full refund, less a $30 service fee per passenger.
    • Cancellations of the reservation within 48 hours of a scheduled reservation date receive no refund.

    In the event of operator cancellation due to weather or other unforeseen circumstances, customers will receive a voucher for a future visit.





    Trans-Canyon Shuttle Luggage Cancellation Policy


    • Luggage cancellations up to 48 hours prior to a booked luggage reservation date will receive a full refund, less a $10 service fee per booked piece of luggage.
    • Cancellations of the reservation within 48 hours of a booked luggage reservation date receive no refund.

    In the event of operator cancellation due to weather or other unforeseen circumstances, customers will receive a voucher for a future visit.





    Trans-Canyon Trailhead Shuttle Cancellation Policy


    • Cancellations up to 48 hours prior to a booked reservation date will receive a full refund, less a $10 service fee per passenger.
    • Cancellations of the reservation within 48 hours of a booked reservation date receive no refund.

    In the event of operator cancellation due to weather or other unforeseen circumstances, customers will receive a voucher for a future visit.