faqs
Grand Canyon Hiker Shuttle: FAQs and Important Information
Where is the check-in point? What time should I be there?
When you arrive for check-in, it means that you are ready to go. The car has already been parked, you have your drink, and you have visited the restroom.
North Rim: The North Rim has two check-in points for the 11 AM and 7 PM runs:
- 11 AM and 7 PM in front of the Kaibab Lodge (outside the park)
- 11:31 AM and 7:31 PM in front of the Jacob Lake Inn (outside the park)
South Rim: The check-in points on the South Rim for the 11 AM and 7 PM runs are:
- 11 AM and 7 PM at Grand Canyon Railway & Hotel in Williams
- 11:34 AM and 7:34 PM at Grand Canyon Inn in Valle
- 11:56 AM and 7:56 PM at Red Feather Lodge in Tusayan
- 12:11 PM and 8:11 PM at Bright Angel Lodge in Grand Canyon Village
Please check to be sure you are on the correct time zone. Arizona does not change clocks to observe Daylight Savings Time. During the summer months when Daylight Savings Time is in effect, Arizona shares Pacific Standard Time. In the fall, Arizona shares Mountain Time.
Will I have to pay two entrance fees, one at the North Rim and one at the South Rim?
No. When you enter the park initially, you will need to pay an entrance fee of $8 for every passenger on the shuttle that is over 16 years old. It is important that you keep a record of your booking , as this will allow you to re-enter the park (North and South Rims) on Trans-Canyon Shuttle for a period of seven days.
Will there be a rest stop en route?
The 11 AM and 7 PM runs will have a 30-minute stop in Cameron, which is about half way from the start point to the end point.
Can I book at the last minute?
If you are making a reservation within 24 hours of travel time, please call our Reservation Center to check availability. Our phone number is 928-638-2820.
What is your Refund Policy?
Reservation Changes and Cancellation by Customer
1. Advance Cancellations:
a. If a customer cancels a shuttle reservation more than 48 hours before the scheduled departure time, they may be eligible for a credit toward a future Trans-Canyon Shuttle service, less any non-refundable booking or service fees.
b. Cancellations within 48 hours of the scheduled departure are not eligible for a credit unless the cancellation falls under Section 3 (Operator Cancellation/Service Interruption).
2. How to Cancel or Change a Booking:
a. All cancellations or modification requests must be submitted via email to info@trans-canyonshuttle.com or by calling 928-638-2820 during business hours.
No Cash Refund
1. Cash Refunds:
a. Trans-Canyon Shuttle does not issue cash or credit-card refunds for cancellations initiated by the customer, except as provided under Section 3 (Operator Cancellation/Service Interruption). All eligible amounts will be issued as a credit that can be applied only toward a future Trans-Canyon Shuttle reservation.
2. Credit Terms:
a. Credits will be valid for 18 months from the original booking date and may be used toward any comparable Trans-Canyon Shuttle service subject to availability.
Cancellations by Trans-Canyon Shuttle (Operator)
Trans-Canyon Shuttle reserves the right to delay or cancel service when, in the sole judgement of management, it is necessary due to unsafe conditions, including but not limited to:
-Inclement weather (snow, ice, heavy rain, flash floods, extreme winds)
-Road closures, hazardous road conditions, or park closures
-Mechanical issues, safety concerns, or other unforeseen events beyond our control
In the event Trans-Canyon cancels service for any reason (including weather or safety reasons):
1. Customers will be offered a service credit equal to the value of the unused portion of the booking, which may be applied toward a future reservation.
2. No cash refunds will be issued if a customer chooses not to travel, unless required by applicable law or regulatory authority.
Force Majeure/Unforeseen Events
-Trans-Canyon Shuttle shall not be liable for any failure to perform its service obligations where such failure is caused by circumstances beyond its reasonable control, including, but not limited to, acts of God, severe weather, natural disasters, government actions, road closures, or other force majeure events.
-In such cases, customers will be offered a credit for future travel rather than a cash refund.
Consumer Law and Fair Dealing
-This policy is intended to be consistent with Arizona consumer protection principles. Under the Arizona Consumer Fraud Act, A.R.S. 44-1521 et se., businesses must avoid deceptive or unfair practices in advertising and executing their service and cancellation terms.
-Please note: Arizona state law does not generally prescribe specific refund policies for private transportation services, but any terms offered to customers must be clearly disclosed at the time of booking and honored as stated.
Policy Disclosure and Agreement
-By making a reservation with Trans-Canyon Shuttle, customers acknowledge that they have read, understood, and accepted this Cancellation and Credit Policy.
-This policy may be updated from item to time at the discretion of Trans-Canyon Shuttle. Current terms will be posted on our website and apply at all bookings.